Refund policy

If the robe is not right for you, we will make it right.

Returns

You have 7 days from delivery to request a return. Items must be unworn, unwashed and in their original packaging, with the controller included.

How to start a return

Contact us through our contact page with your order number and what you would like to do. We will send you return instructions.

Return shipping

Return shipping is paid by the customer unless the item arrived faulty, damaged, or is not what you ordered, in which case we cover it.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take longer to post it to your account.

Faulty items

If the robe develops a fault, contact us with your order number and a photo or short video of the problem and we will sort out a replacement or refund.